Help us launch Vroom nationwide in Zambia

You'll be the first person a rider or driver talks to when something goes wrong — cancelled rides, payments, lost items, or safety concerns — and you'll make sure every one of them leaves the conversation looked after.

Key Responsibilities

• Respond to rider and driver questions and issues by phone, in-app chat, and WhatsApp Business
• Triage and escalate safety incidents according to Vroom's procedures
• Resolve fare, payment, and wallet disputes, and help riders recover lost items
• Support riders and drivers across all ride types — My-City, City-to-City, and Truck Jobs
• Log recurring issues and flag product gaps to the team
• Cover assigned shifts within the 6am–10pm coverage window

Compensation

• Competitive, market-rate monthly base salary
• Up to 100% of annual base salary in performance bonus, based on meeting service-quality and response-time targets

Minimum Qualifications & Skills

• Fluent in English and 3 or more Zambian languages
• Prior customer service or call-centre experience preferred
• Calm, clear, and empathetic communicator under pressure
• Comfortable with WhatsApp Business, admin dashboards, and basic spreadsheets
• Grade 12 certificate required; diploma in a related field a plus

How to Apply

• Apply online using the application form below, or
• Email your CV and cover letter to careers@apanivroom.com with the position title as the subject

You'll recruit Vroom's first riders and drivers in person and help them understand how Vroom works — a field role built on real conversations, not a desk job.

Key Responsibilities

• Recruit both riders (passengers) and drivers in the field
• Explain Vroom's ride types — My-City, City-to-City, and Truck Jobs, both shared and non-shared
• Walk drivers through requirements, earnings, and the in-app approval process
• Explain rewards, loyalty points, and referral incentives to riders
• Track the rider and driver recruitment pipeline and report weekly progress
• Run rider and driver referral campaigns
• Represent Vroom at community meetups, bus stations, markets, and events

Compensation

• Competitive, market-rate monthly base salary
• Up to 200% of annual base salary in performance bonus, based on meeting recruitment and activation targets

Minimum Qualifications & Skills

• Based in Kitwe or Lusaka and comfortable with regular field work
• Prior sales, field marketing, or outreach experience preferred
• Strong interpersonal skills; comfortable approaching strangers
• Existing relationships with local drivers or transport operators a strong plus
• Associate's degree (diploma) in Business, Sales, or Marketing required
• Basic smartphone literacy
• Fluent in at least two Zambian languages

How to Apply

• Apply online using the application form below, or
• Email your CV and cover letter to careers@apanivroom.com with the position title as the subject

You'll lead all driver and passenger recruiting on the Copperbelt — building and running the local field team that brings Vroom's second core market to life.

Key Responsibilities

• Own driver and passenger recruiting targets across the Copperbelt (Kitwe, Ndola, Chingola, Mufulira, Luanshya, Kalulushi, Chililabombwe)
• Recruit, train, and manage a team of Field Service Associates
• Set weekly and monthly recruiting targets and track progress against them
• Coordinate Copperbelt launch logistics and community activation events
• Report recruiting and activation metrics to headquarters in Lusaka
• Build relationships with driver associations, transport operators, and community leaders

Compensation

• Competitive, market-rate monthly base salary
• Up to 100% of annual base salary in performance bonus, based on meeting team recruitment and activation targets

Minimum Qualifications & Skills

• 3+ years in field sales, recruiting, or operations, with prior team-leadership experience
• Based in or able to relocate to the Copperbelt immediately
• Valid driver's license and willingness to travel regularly across the province
• Highly organized and comfortable managing a distributed field team
• Bachelor's degree in Business, Operations, or a related field preferred
• Fluent in at least two Zambian languages, including Bemba
• Comfortable with digital tools (spreadsheets, WhatsApp Business)

How to Apply

• Apply online using the application form below, or
• Email your CV and cover letter to careers@apanivroom.com with the position title as the subject

You'll own how Zambia first hears about Vroom and how riders and drivers stay engaged after launch — campaigns, partnerships, and community presence.

Key Responsibilities

• Plan and execute Vroom's Zambia launch marketing across digital, radio, and on-ground channels
• Manage Vroom's social media presence (Facebook, Instagram, TikTok, and WhatsApp)
• Build partnerships with businesses, malls, universities, hospitals, and transport hubs
• Design rider and driver promotions, referral campaigns, and loyalty offers
• Build relationships with local press, influencers, and community organizations
• Run on-ground activations alongside the field service team
• Track campaign performance and marketing spend against targets

Compensation

• Competitive, market-rate monthly base salary
• Up to 100% of annual base salary in performance bonus, based on meeting rider growth, driver growth, and partnership targets

Minimum Qualifications & Skills

• 5+ years in marketing, communications, partnerships, or community management
• Deep familiarity with the Zambian social and media landscape
• Comfortable across digital content, PR, and in-person activation
• Bachelor's degree in Marketing, Communications, or Business required; Master's a plus
• Portfolio or examples of past campaigns a strong plus
• Fluent in English and at least two Zambian languages

How to Apply

• Apply online using the application form below, or
• Email your CV and cover letter to careers@apanivroom.com with the position title as the subject

You'll own how Vroom prices every service line — My-City rides, City-to-City rides, and Truck Jobs — keeping fares and commissions competitive, profitable, and easy to understand.

Key Responsibilities

• Monitor and analyze fare and commission structures across all ride and truck tiers
• Benchmark Vroom's pricing against local competitors and recommend adjustments
• Model the revenue and margin impact of proposed fare, commission, or promotional changes
• Recommend and help implement fare, surge, and promotional pricing updates
• Track demand, utilization, and price sensitivity by ride type and region
• Partner with Finance on the pricing assumptions in Vroom's financial model
• Own pricing for new service lines as they launch

Compensation

• Competitive, market-rate monthly base salary
• Up to 100% of annual base salary in performance bonus, based on meeting pricing and margin targets

Minimum Qualifications & Skills

• Bachelor's degree in Economics, Finance, Business, Statistics, or a related field required
• Strong Excel / spreadsheet modeling skills
• Analytical mindset with strong attention to detail
• Prior experience in pricing, revenue management, or financial analysis a strong plus
• Comfortable turning large datasets into clear recommendations
• Fluent in English; additional Zambian languages a plus

How to Apply

• Apply online using the application form below, or
• Email your CV and cover letter to careers@apanivroom.com with the position title as the subject

You'll lead all IT-related activities across Vroom — keeping the app, backend, and internal systems stable, secure, and bug-free.

Key Responsibilities

• Monitor app and backend uptime, performance, and error rates
• Manage and maintain Vroom's cloud infrastructure (Firebase, AWS, and related services)
• Triage bugs and crashes, coordinating fixes with the development team
• Own the release QA checklist ahead of every App Store and Play Store submission
• Manage device, account, and access provisioning for the team
• Maintain data security, backup, and disaster-recovery practices
• Maintain documentation of Vroom's technical infrastructure and processes

Compensation

• Competitive, market-rate monthly base salary
• Up to 100% of annual base salary in performance bonus, based on meeting system-uptime and reliability targets

Minimum Qualifications & Skills

• Bachelor's degree in Computer Science, Information Technology, or a related field required
• 3+ years in IT administration, systems administration, or DevOps
• Experience with cloud platforms (Firebase, AWS, or GCP)
• Familiarity with mobile app release pipelines (Expo/EAS, App Store Connect, Google Play Console) a strong plus
• Strong troubleshooting and incident-response skills
• Comfortable working independently with minimal supervision

How to Apply

• Apply online using the application form below, or
• Email your CV and cover letter to careers@apanivroom.com with the position title as the subject

OPPORTUNITY TO MONETIZE YOUR CONTENT!!!

Have 10,000+ followers and want to make money from your content? Join Vroom as a Content Creator Partner. You'll create and post Vroom content that recruits drivers and passengers onto the app, and earn from every ride booked with your personal promo code.

Key Responsibilities

• Create and post original Vroom content on your platforms (Facebook, Instagram, TikTok, WhatsApp, YouTube and others) — the majority of your posts will be your own creative work
• Post content provided by Vroom when asked
• Posts can be stories, videos, reels, pictures, word posts, hashtags and more — we leave it up to you to be creative. It's your money, make it however you want with us!
• Recruit drivers to sign up and drive on Vroom
• Recruit passengers to download Vroom and book rides
• Include your personal Vroom promo code in every post

Compensation

• Passengers who use your promo code get a percentage off their ride
• You earn a percentage of all revenue tied to your promo code for your first 3 months
• After 3 months, Vroom will assess which content creators are bringing in the most business and offer them a monthly salary, in addition to the revenue they continue to earn from their promo codes

Minimum Qualifications & Skills

• At least 10,000 followers on one or more social media platforms
• Interest in monetizing your content
• Able to create original, engaging content consistently

How to Apply

• Apply online using the application form below — upload your CV and include links to your social media pages in the short note (no cover letter needed), or
• Email your CV and links to your social media pages to careers@apanivroom.com with the position title as the subject